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0161-879-9191 / 0161-791-2351
Opening Hours:
Mon-Fri: 09.00am Till 17.00pm
Sat: 10:00am Till 14:00pm
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Exvision CCTV - Best CCTV System Supplier - From Manchester to Europe
HDSECURE - Best CCTV System Supplier - From Manchester to Europe!
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Returns & cancellations
We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.
 
Returns & cancellations FAQs

How do I cancel an order?

If you choose to cancel an order that you have not yet received, please call 0161 879 9191 to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your invoice number to hand before calling or click here to download an RMA form.

Once we have received your request, we will contact you to process your cancellation.

If it is too late to cancel your delivery, please call us on 0161 879 9191 to discuss an exchange or refund.

Cancelling an online or phone order cannot be processed in store.

Where can I return a product?

There are 3 ways to return a product:
 
  • Store: Whether you bought it in store, online or over the phone, all of our products can be returned to our store in Manchester. Please call us on 0161 879 9191.
  • Over the phone: You can also arrange product collection (paid by customer) and refund, alternatively exchange or repair, by calling us on 0161 879 9191.
  • Email: You can also arrange product collection (paid by customer) and refund by emailing info@hdsecure.co.uk . Please ensure that you provide your invoice number before sending your email


An unwanted, faulty, damaged or incorrect product can be returned within different time period, please check the return policy.

If you purchase a product in store, we recommend you to return the product back to our store. The refund can be done on the same day as it is requested to speed up the process. Please note, if the item is faulty, it will either be repaired or replaced.

How do I return an unwanted product?

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.

Separately to the 30 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.

Returns and exchanges can only be processed with proof of purchase. This can be the commercial invoice, a bank statement or an online sales invoice. Please provide your invoice numbers when you return a product.

There are 3 ways to return a product bought online or over the phone:
  • Store: All our products can be returned to our store in Manchester
  • Over the phone: You can also arrange product collection (paid by customer) and refund or exchange, by calling us on 0161 879 9191.
  • Email: You can also arrange product collection (paid by customer) and refund by emailing info@hdsecure.co.uk . Please ensure that you provide your invoice number before sending your email


How do I return a faulty product?
 
  • Within 30 days of purchase or delivery: You always have the option of an exchange or refund if the fault occurs within 30 days of purchase or delivery. You can return it to store or arrange it by calling us on 0161 879 9191, or by emailing info@hdsecure.co.uk.

    Returns and exchanges can only be processed with proof of purchase. This can be the commercial invoice, a bank statement or an online sales invoice. Please provide your invoice numbers when you return a product.
  • Within product’s guarantee period (normally 12 months from purchase or delivery: We will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Please call us on 0161 879 9191 or emailing info@hdsecure.co.uk to arrange product collection (paid by customer). To speed up the process, please have your invoice number to hand before calling.

    We do not cover faults caused by accident, neglect, misuse, cutting cables, power cuts or normal wear and tear.


How do I return a damaged or incorrect product?

If you unpack your product and find it damaged or incorrect, you can return or exchange the product within 48 hours of purchase or delivery.

Returns and exchanges can only be processed with proof of purchase. This can be the commercial invoice, a bank statement or an online sales invoice. Please provide your invoice numbers when you return a product.

There are 3 ways to return a product:
  • Store: Whether you bought it in store, online or over the phone, all of our products can be returned or exchanged to our store. Please call us on 0161 879 9191.
  • Over the phone: You can also arrange paid product collection and refund, alternatively exchange or repair, by calling us on 0161 879 9191.
  • Email: You can also arrange product collection (paid by customer) and refund by emailing info@hdsecure.co.uk.


Can I return a product without proof of purchase?

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

Can I get refund for the delivery charges I paid for my purchase?

No, we do refund the delivery charges if the product has a manufacture fault. Neither will the delivery charges refunded if buyer changes mind.